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Archive of entries posted on September 2009

General Motors Water Leaks: Saturn Outlooks, GMC Acadias & Buick Enclaves, Oh My!

Posted by  on 24 September 2009, 10:48 am

David commented on a post about GM Water Leaks and posed the following question:

I have had my 2008 Saturn Outlook for 13 months. In that time I have taken it in twice and will be going for a third time to resolve water leaks. The first was the spare tire compartment. It was filled with water and the mat was soaked. The second was the headliner near the garage door opener was soaked and leaked into the center console destroying my cell phone. Now I have water on the passenger side floor. What can I do? Tired of the back and forth.

I have seen numerous water leaks in Saturn Outlooks, as well as in GMC Acadias and Buick Enclaves, primarily in those equipped with a power moon roof. Most leaks are due to a defect in the sunroof track and are caused by the inability of the drains to properly disperse water. The water instead comes into the passenger cabin and damages interior parts and electrical components and creates mold and mildew due to standing water. I have also seen many other water leak issues with Outlooks not equipped with the moon roof. I would take the vehicle in for the 3rd repair attempt. Thereafter, if the vehicle still leaks, smells damp or moldy, or has electrical defects due to the leak, e-mail us back and we will either guide you or refer you to someone who can (depends on the state of purchase and vehicle registration).

Filed under Buick, GMC, Questions, Saturn. Tagged , , , , , , , ,
20 Comments

Rough Running Engine on a Pontiac G6

Posted by  on 22 September 2009, 4:57 pm

Mr. Macari writes:

I purchased a new 2009 Pontiac G6. I went back to the dealer with around 500 miles on it to get a recall done and complained about the engine running very rough and missing. When I picked up the car they said they couldn’t find anything wrong and no engine missing no running problems. I drove the car down the block and it was running rough again and missing. Had to make another appointment when they get the recall parts in. Again they found no problems. They put a monitor in the vehicle and as soon as i drove it down the block its missing and running rough. Even my wife is complaining about it and is scared to drive the car in case it dies on her. Even my passengers in the car complain about how it’s running bad. We got a new car not to have the problems and not to have the worry of getting stuck or fear of breaking down. Now she wont drive the car. she scared it is going to brake down. Car has 2030 miles on it and it going back in again to the dealer to fix it and also the back seat is defective and deformed and steering wheel stitching coming apart too. I want it fixed right. if it comes back again and runs like sh*t can I get it lemon law’d? Please get back to me ASAP with help and a number I can call to speak to GM. Thanks Mr Macari

Thanks for contacting us Mr. Macari. From what I read in your comment, it looks like you are currently either in for your 3rd repair attempt or are driving around with a data recorder, and will shortly bring the vehicle back for the 3rd repair attempt. Although there is no “three strikes you are 100% out” in most Lemon Laws, three unsuccessful repairs are very strong evidence General Motors was given a reasonable chance at repairing the car.

Once you suffer through this 3rd repair attempt, drive the car a bit and see if it acts up again. If it does, e-mail us back again and we can either give you further advice on the lemon law or refer you to someone who can (depending on what state you purchased and registered the car in).

Hopefully your car will be properly repaired the 3rd time. If it is not, visit the Lemon Law Lawyers page to find a lawyer in your state and contact them for a free consultation.

Filed under Pontiac, Questions. Tagged , , , , ,
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GM Announces a 60-day Money Back Guarantee

Posted by  on 22 September 2009, 8:26 am

This Monday, General Motors launched an unprecedented initiative which covers 2009 and 2010 model-year cars from GM’s surviving brands, Chevrolet, Cadillac, Buick and GMC. The program will offer a 60-day money back guarantee and will run through Nov. 30 as part of a “May the Best Car Win” campaign aimed at convincing consumers to return to GM.

Some details on the GM guarantee:

  • Offer covers 2009 and 2010 model-year Chevys, Buicks, GMCs and Cadillacs (except medium-duty trucks).
  • Customers (one per household) can return their vehicle between 31 and 60 days with less than 4,000 miles.
  • Customers will be informed in writing before they buy the vehicle of the terms.
  • Customers must take delivery by Nov. 30.
  • The satisfaction guarantee covers the vehicle purchase price and sales tax, but not other add-ons such as accessories, negative equity on a trade-in or other fees; other restrictions apply.
  • Leased vehicles are not included.

Read the full story here as reported by AutoWeek.com: General Motors Announcement

Filed under Buick, Cadillac, Chevrolet, General Motors, GMC. Tagged , , ,
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Welcome to the General Motors Lemon Law Blog!

Posted by  on 9 September 2009, 11:59 am

Welcome to General Motors Lemon Law.com!  Have a lemon law question pertaining to your Cadillac, Buick, GMC, Chevrolet, Saturn or Hummer vehicle?  You’ve come to the right place.  Bob Silverman and Bob Ruch have worked tirelessly for decades to assist consumers who suffer with vehicle defects and they are standing by to answer your questions.  No question is too big or too small.  Is water leaking from the sunroof? Has the electrical system stopped cold?  Does your vehicle stall?  Does the engine ping?  Does your dashboard light up like a Christmas tree?  Whatever the problem, we have an answer.

Filed under General Motors, Questions. Tagged , , , , , , , , ,
6 Comments