A concerned consumer, Art, recently asked this question:
I have just brought my 2008 Saturn Aura to the dealers for steering box “knocking” which he wrote up on the service ticket. The service person noted to me a mildew odor in the car and this turned into the “discovery” of a real serious water leak. The service person went immediately to the source; He quickly revealed standing water under the front passengers side carpet!
Now Saturn is going to locate and fix the problem? and replace all carpeting.
My concern is…CAN this type of problem really be fixed? Is this not a serious health issue?
Thank you for your inquiry. In fact, GM is having a major problem with both of the described conditions in many of it’s products. Hundreds of my clients are undergoing multiple repairs for steering defects. Repairs range from lubrication to replacement of end links, steering gears, steering shafts and steering columns. Many clients indicate the noise and sometimes looseness or binding just keeps coming back.
The same can be said for water leaks. I have hundreds of GM clients who experience repeat water leaks and resultant mold and mildew in their vehicles.
The best advice I can give you is to aggressively return your vehicle under warranty for repairs for both issues. Of course, if the conditions are successfully repaired in a “reasonable” number of attempts or in a “reasonable” number of days in the shop, GM did what it is supposed to do under the warranty.
On the other hand, if GM goes through an “unreasonable” number of repair attempts or there are an “unreasonable” number of days in the shop and the conditions remain, e-mail us back and we will put you in touch with a lawyer who may be able to help you free of charge.
Also, feel free to check out www.lemonlaw.com/breakmold.html for more information on leaking and moldy vehicles.
Bob
